App Loading Troubleshooting

Troubleshooting steps for app loading troubleshooting.

App Not Loading or Blank Screen

If the application fails to load, shows a completely white screen, or is missing styling/images, it is usually a browser caching issue.

1. Hard Refresh the Page

A hard refresh clears out stale files and forces the browser to download the latest version of the app.

• Windows / Linux: Press Ctrl + F5
• Mac: Press Cmd + Shift + R

2. Clear Your Browser Cache

If a hard refresh doesn't work, you may need to manually clear your cache.

1. Open your browser settings.
2. Search for "Clear browsing data".
3. Select "Cached images and files" (you don't need to clear your history or passwords).
4. Click Clear, then restart your browser.

3. Try Incognito / Private Mode

Open an Incognito or Private Browsing window and try accessing the site.

• If the site loads perfectly in Incognito mode, it confirms that the issue is either your cache or a browser extension.
• Try disabling your ad-blocker or privacy extensions for our site.

4. Check for Outdated Browsers

Ensure you are using a modern, updated browser. We officially support the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari.

Still seeing a blank screen?

If the app refuses to load across multiple browsers and incognito windows, we may be experiencing a service outage. Please check our status page or submit a support ticket via email.