Audio Playback Troubleshooting

Troubleshooting steps for audio playback troubleshooting.

Audio Playback Not Working

Are you having trouble hearing the coach's voice or other audio during your session? Follow these steps to resolve common audio playback issues.

1. Check System Volume and Output Device

• Windows: Click the speaker icon in the taskbar. Ensure the volume is turned up and the correct output device (speakers or headset) is selected.
• Mac: Go to System Settings > Sound > Output. Ensure the volume is not muted and the correct device is selected.

2. Check Browser Tab Permissions

Sometimes browsers mute tabs by default.

• Right-click the tab at the top of your browser.
• Look for an option that says "Unmute Tab" or "Unmute Site". If you see "Mute Tab", it means the tab is already allowed to play sound.

3. Disconnect and Reconnect Bluetooth Devices

If you're using Bluetooth headphones, the connection might have dropped or the audio is being routed to another device.

• Turn Bluetooth off and on again.
• Reconnect your headset and refresh the page.

4. Try Another Browser

We recommend using Google Chrome or Microsoft Edge for the best experience. If you're using Safari or Firefox, try switching browsers.

Still having issues?

If you've tried the above steps and still can't hear any audio, please submit a support ticket via the Help menu.