Browser Permissions Troubleshooting

Troubleshooting steps for browser permissions troubleshooting.

Browser Permissions Denied

To participate in live audio or video sessions, you must grant your browser permission to access your microphone and camera.

Google Chrome

  1. Click the padlock or settings icon to the left of the web address.
  2. Next to Microphone and Camera, choose Allow from the drop-down menu.
  3. Refresh the page.

If you don't see the options there:

  1. Go to Chrome Settings > Privacy and security > Site Settings.
  2. Under Permissions, click Microphone or Camera.
  3. Ensure this site is in the "Allowed" list.

Mozilla Firefox

  1. Click the padlock icon in the address bar.
  2. If permissions are blocked, click the 'X' next to "Blocked" or "Temporarily Blocked" to remove the block.
  3. Refresh the page. When prompted, click Allow.

Safari (Mac)

  1. Go to the Safari menu > Settings > Websites.
  2. Click on Microphone in the left sidebar.
  3. Find the website in the right pane and choose Allow from the drop-down menu.
  4. Repeat for Camera if necessary.

Microsoft Edge

  1. Click the lock icon in the address bar.
  2. Next to Microphone and Camera, toggle the switches to the "On" position.
  3. Refresh the page.

System-Level Permissions (Mac and Windows)

If the browser permissions are set correctly but it still doesn't work, your operating system might be blocking the browser itself.

On Mac: Go to System Settings > Privacy & Security > Microphone. Ensure your browser is toggled on.

On Windows: Go to Settings > Privacy & security > Microphone. Ensure "Let apps access your microphone" is turned on, and that your specific browser is allowed.