Login Troubleshooting

Troubleshooting steps for login troubleshooting.

Can't Log In

Having trouble accessing your account? Here are the most common solutions.

1. Social Login vs. Email/Password

Did you originally sign up using Google or LinkedIn?

• If you used a social login button to create your account, you must use that same button to log in.
• Typing your email and attempting to use a password will result in an "Account Not Found" or "Wrong Password" error if you originally used Google or LinkedIn.

2. "Email Not Found"

• Double-check that you are using the exact email address you used to sign up.
• If you have multiple email addresses, try checking your other inboxes for a welcome email from us to confirm which account you registered with.

3. Social Login Button Does Nothing (SSO Loop)

If clicking the Google or LinkedIn button just refreshes the page or does nothing:

• Your browser might be blocking third-party cookies or pop-ups.
• Try logging in using an Incognito or Private Browsing window. If it works there, you need to clear your browser cache and cookies, or disable aggressive ad-blocking extensions for our site.

4. Not Receiving Password Reset Emails

If you requested a magic link but didn't receive the email:

• Check your Spam, Junk, or Promotions folders.
• Ensure you typed your email address correctly when requesting the reset.
• Remember, if you use Google or LinkedIn to log in, you cannot reset your password through our system (you must do it through Google/LinkedIn).

Still locked out?

If you've confirmed your email is correct and you still cannot access your account, please contact our support team.